Are you involved in the short-term rental market and using Airbnb to promote your business, but currently facing a blocked Airbnb account? This article will break down the reasons that may lead to a user account suspension on the Airbnb platform.
Table of Contents
Why Is My Airbnb Account Blocked?
Airbnb members, whether hosts or travelers, are expected to be aware of the platform’s policies and terms of use. There are numerous reasons for an Airbnb account suspension for short-term rental property owners. To help you better understand the potential reasons for your account suspension, here is a non-exhaustive list of probable cases.
Violation of Airbnb’s Content Policy
First, be aware that Airbnb has the right to suspend or terminate the contract with one or more of its members in the event of repeated infractions, with or without notification. Your account may be suspended for violating the platform’s content policy, for example. Airbnb warns against defamatory or discriminatory comments, whether about a short-term rental, its owner, or the tenants. Airbnb always encourages mutual respect.
Account Inactive for 2 Years
Your account will be automatically deactivated if it has been inactive for 24 months. Additionally, creating duplicate accounts or listings to circumvent the platform’s terms or policies is against Airbnb’s regulations.
In some cases, the platform providers give a one-month notice (30 days) via the contact details provided during your registration on this short-term rental platform. They may also suspend your account immediately without notice in case of policy and additional legal condition violations. It is important to know that the personal safety of its members and the platform is an absolute priority for Airbnb providers. Therefore, if fraudulent behavior is reported by one of its members, Airbnb reserves the right to immediately block their account.
Repeated Negative Reviews on Your Short-Term Rental
If you or your property repeatedly receive negative reviews from clients, be cautious as this will not work in your favor. These negative comments (whether justified or not) will tarnish your online image and could have irreversible consequences on your short-term rental business. It is essential to remain professional, always perform well, and be welcoming to avoid an Airbnb account suspension. However, it is possible to manage and anticipate potential negative reviews on your short-term rental. To learn more, click here.
Repeated Cancellations Without Valid Reasons
Repeated booking cancellations without valid reasons as a short-term rental owner on Airbnb can lead to account suspension. The platform may also restrict the visibility of your listings and limit your account usage, significantly impacting your rental income.
Additionally, Airbnb has announced a new policy regarding possible refund conditions for booking cancellations due to extraordinary circumstances. This policy will take effect on June 6, 2024.
How to Avoid Airbnb Account Suspension?
If you are a vacation rental owner on Airbnb and your account has not yet been blocked, consider yourself fortunate because you are still on the right track. Many people complain about being victims of account suspension, and the claims can take several days, even weeks or months to resolve.
Contact Airbnb’s Customer Support Service
If you believe your account has been suspended without valid reason or if your access has been limited, Airbnb allows you to contact their Customer Support to inform them of your situation and find a solution. Additionally, Airbnb has an internal claims processing system. You can submit a claim through this system within 6 months.
Entrust Your Online Reputation Management to Calessia Digital
To avoid these restrictive measures and resorting to the services of this internal claims processing system that takes months to resolve the issue, many short-term rental owners turn to marketing agencies like Calessia Digital to manage their online image. A reputable marketing agency can turn negative reviews in their clients’ favor through a personalized strategy and tailored support from professionals to help property owners develop their business and optimize their property’s profitability.
